I’ve never ordered a custom photoset from FWR , Bryan , although I came pretty close . However , I have gone the custom video route with very mixed results . The problem stemmed from having my instructions / script go ignored . Admittedly , this problem wasn’t chronic , and when Rick is paying attention he does a really fine job , but since it happened more than once , I said ‘ No More ‘ after the last time . My advice if you’re going to proceed with your custom is keep the details short and sweet and uncomplicated . And don’t be timid about asking if you and FWR are on the same page …. Even if you ask more than once .